Frequently Asked Questions

What is Subnet24?

Subnet24 eliminates the headaches of manual IP tracking. Instead of hunting through spreadsheets when IP conflicts crash your network, you get real-time visibility and automatic conflict prevention. Most IT teams save 15+ hours weekly and reduce network downtime by 80%. Start free with 2 subnets included – no credit card required.

How much does Subnet24 cost?

Start completely free with 4 subnets included forever. When you’re ready to scale, paid plans begin at affordable monthly rates. Most customers save their subscription cost in the first week by eliminating manual IP tracking time. Free users get community support, paid plans get priority email support with 24-hour response times.

How do I get started with Subnet24

Start your free account in under 2 minutes – no credit card required. You get 4 subnets free forever, plus access to our powerful subnet calculator tools. Most users are tracking their first network within 5 minutes. Ready to eliminate IP conflicts? Simply sign up and start managing your network immediately.

How is this better than Excel spreadsheets?

Excel can’t prevent IP conflicts, automatically discover new devices, or update your team in real-time. One IP conflict can cost hours of downtime – Subnet24 prevents them before they happen. Plus, no more manual updates, version conflicts, or outdated network documentation.

What if I don’t like it?

No risk! Your free account never expires, and paid plans can be cancelled anytime. We’re confident you’ll love eliminating IP conflicts and saving hours of manual work. Most users see immediate value from our subnet calculator tools alone.

How does Subnet24 differ from other IP address management tools?

Subnet24 combines powerful subnet calculation with real-time collaboration features, allowing multiple team members to work simultaneously. Our real-time scanning capabilities make it a comprehensive solution unlike anything else on the market. Plus, we’re the only solution offering both cloud flexibility and on-premises security at this price point – enterprise tools cost 10x more for the same core functionality.

Can I use Subnet24 for IPv6 addresses?

Yes! Subnet24 fully supports both IPv4 and IPv6 addressing, allowing you to manage all aspects of your network addressing scheme in one place. No need for separate tools or complex configurations.

Is there any on-premises scanning available?

Absolutely. We offer an on-premises container scanner that can be deployed in your own infrastructure for maximum security control. This is perfect for organizations with strict security requirements or air-gapped networks.

How does the real-time scanning feature work?

Our scanning container automatically discovers devices on your network and updates your IP inventory in real-time. It can be configured to run on a schedule, providing you with an always up-to-date view of your network. No more manual device discovery or outdated network maps.

I would like a fully on-premises solution, is that possible?

Yes, we offer a fully on-premises solution that can be deployed in your own infrastructure for complete data control and security. This option is popular with enterprises and security-conscious organizations. Contact our sales team at support@subnet24.com for deployment details.

How do I upgrade my plan?

You can upgrade your plan at any time by logging into your account and selecting the ‘Upgrade’ option. Your new plan takes effect immediately with no downtime. All your existing data transfers seamlessly to your new plan level.

What kind of support does Subnet24 offer?

All users get email support at support@subnet24.com. Free users receive community support, while paid plans get priority email support with a 24-hour SLA. Business and Enterprise plans include priority support for faster resolution of critical issues.

Can Subnet24 integrate with our existing network management tools?

We are actively working on API integrations with popular network management tools to allow for seamless integration. Current users can export data for use with existing tools. Stay tuned for updates on direct integrations!

What payment methods do you accept?

We accept all major credit cards for easy monthly billing. For enterprise customers, we can also arrange invoicing and annual payment options. All transactions are secure and encrypted.

How do I cancel my subscription?

Contact our support team at support@subnet24.com to cancel your subscription. We are working on a self-service cancellation option that will be available soon. Your account will remain active until the end of your current billing period.

What happens to my data if I cancel my subscription?

If you cancel your subscription, your data will be retained for 30 days, giving you time to export anything you need. After 30 days, it will be permanently deleted from our servers for your security and privacy.

Ready to Get Started?

4 Subnets free forever | No credit card required